WWOOF Latin America

volunteering on organic farms

Report Problems

If you are a WWOOFer and want to report a problem with our website, a farm or another WWOOFer, or if you are a farm wanting to report a problem with WWOOFers, please add your comments in this page. Please be specific: give names and facts whenever possible. Comments that are unsubstantiated, abusive or otherwise improper will be deleted. If you are not yet a member, send us an email to wwoofmail@yahoo.com.

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Comment by John Franck on April 11, 2019 at 10:55am

Hello 

could you definitively delete my account please

thanks

Comment by Arwyn on April 3, 2019 at 8:51pm

Hi, I'm trying to join wwoof Mexico but am given this message by paypal:

"We are sorry, we are experiencing temporary difficulties. Please try again later. If this error occurred while making a payment, avoid duplicate payments by checking your Account Overview before resending a payment.

For some browsers, this problem can be resolved by clearing or deleting cookies.

Message 3115"

Comment by Cuitlahuac Marín on March 21, 2019 at 2:27pm

Hi! 

Just for report this count https://www.wwooflatinamerica.com/profile/JoyceGyimah is SPAM, same mesagge in several and diverses topics forums.   

Tnks.

Comment by Juan Giraldo on March 4, 2019 at 1:35pm

Greetings,

I have been trying now for a few times to pay for membership for wwoofing in Mexico but am always met with error message 3022 once I have submitted my payment information such as card number. I have tried from two computers now, a mac and a PC, and the problem persists. I have also cleared my cache to no avail. Could someone please assist me with this issue? Many thanks. 

Comment by Max on February 12, 2019 at 5:09pm

Hey there,  actually this farm "goloka ecoyogavillages" send me after try to connect with thier owner an copy and paste email with price lists around 10 to 15 dollar a day and working conditions about 5-6 hours per day! Please check this!

I think this is not the idea behind wwoof, to spend 75 dollar per week plus my volunteer work!

If you want you can contact me, to check this email what ive got.

Thanks!

Comment by WWOOF Latin America Manager on February 5, 2019 at 1:32pm

Hello Melina and team.

We are deeply sorry and upset to hear this situation from you and your team.  Wehave suspended the farm for our list while we track this situation. We rely on the feedback we receive from WWOOFers about the farms. We have a strict complaints procedure and we keep track of every report we get about a farm. When we receive a complaint we look into it directly.

Comment by Melina Devoney on February 3, 2019 at 4:44pm

Sam’s Abusive Behavior: A abusive behavior ranged from constant condescension to daily tantrums over things as small as the Kitchen Volunteer not making his favorite meals. He constantly assigned difficult tasks with little guidance and high expectations. When those expectations were not met, the consequences ranged from paying for our mistakes to demeaning castigation in front of the intern team. A discrepancy between how Samuel treated the two female/non-paying volunteers versus the male/paying interns was blatantly obvious to everyone as soon as their first day at Finca Nuevo Mundo. The situation was so imbalanced that, despite that the majority of the intern/volunteer group being male/paying interns, the entire group felt so uncomfortable with his disrespect towards the females/non-paying volunteers that we all left Finca Nuevo Mundo. Although it was unclear whether Sam’s behavior was based on gender or other factors, the group felt the situation was inconsolable. Sam justified his unacceptable behavior by putting the importance of the project and  "saving the world" over our personal needs and mental health. He frequently reminded us that "saving the world" requires "sacrifice"  and that the world in a horrible state and therefore we should not be happy until we fix it. Despite multiple attempts by the interns to mediate our discomfort with his behavior through group conversations, we saw little change in his ways and instead were met with an escalation of his aggression and defensive attitude. During the conversation in which we told him we were leaving, he made statements such as "I hate humanity" and other attacks in which he named people like us as the cause of the problems in this world. The last words he said to us as we left  were personal attacks aimed directly at individual interns.

Comment by Melina Devoney on February 3, 2019 at 4:39pm

Unacceptable Work Hours: On the WWOOF website, Sam states that the program has "flexible days and hours within the guidelines of WWOOF," yet the Kitchen Volunteer and Internship Coordinator were forced to work about 8 hours/day 7 days/week. The Kitchen Volunteer was forced to cook three meals a day for everyone, including weekends. The Kitchen Volunteer received her confirmation letter "contract" only after Sam received her $100 deposit, in which it was made clear that she was expected to work a "minimum 30 hours per week." Upon arrival at Finca Nuevo Mundo, her Kitchen Guidelines stated that she was expected to work 7.5 hours/day based on the specific schedule outlined from 6:30am - 8pm. Additionally, Sam made clear in emails, Skype interviews and in-person upon arrival that he always hires two Kitchen Volunteers in order to deal with the large amount of cooking required and to give one volunteer a break each weekend. Through the entire two months, Samuel never hired another volunteer, and instead pushed the many applicants to instead sign up for the internship, or turned volunteers down completely. Even though the Internship Coordinator was also working overtime, Sam tried to remedy the kitchen workload by assigning her to help in the kitchen. Already, the Internship Coordinator was forced into managing a large part of the permaculture coffee operation, which was not in her job description and instead considered as a non-workday "chore" by Sam despite it taking up a majority of her day. Despite expressing that we felt overworked multiple times to Sam, the volunteers' workload was never reduced, and instead we were blamed for the chaotic dynamic of Finca Nuevo Mundo. The interns worked 7-8 hours/day mostly with basic-skill manual labor. Additionally, each were assigned daily chores that were only to be done outside of work hours.  

Poor Educational Experience: The educational experience promised to the interns was unsatisfactory; Sam did not spend time working with the interns, so they felt as though they were considered as construction workers  instead of students of natural building techniques. For their first month, the volunteers performed the same tasks (washing sand for construction and picking coffee) as the previous interns, in addition to their volunteer obligations. Sam spent about five minutes per day before lunch to come to the work site to answer questions that the interns had about natural building. When interns asked for more learning opportunities, Sam preferred weekends and free times for educational activities. The interns/volunteers did not feel valued as such, but instead as funds for the project and communal food (which Sam also ate).

Comment by Melina Devoney on February 3, 2019 at 4:21pm

Finca Nuevo Mundo is advertised as a non-profit organization working towards a zero-waste future and providing interns and volunteers with the opportunity to learn how to do so through natural building and permaculture. Samuel Soroaster is the co-owner of the property and the sole manager of the internship/volunteer program, House of Peace (a carbon-neutral natural building prototype) construction and permaculture coffee operation.

We ended our volunteer/internship positions early due to the following reasons:

Deposit and Contract Irregularities: What Sam referred to as the "contract," which was  initially presented to us as a confirmation letter, did not adequately clarify that our $100 deposit and $300 monthly contribution (interns only, $150 for w food and $150 for education) would be forfeited upon early termination with just cause. No signature was required in this confirmation letter, and therefore we believe it cannot be considered a binding "contract" as Sam insists. It was not made clear in the confirmation letter that the deposit would be held through the entirety of our stay, and having already given the additional $300 monthly contribution, the interns began to feel trapped financially at Finca Nuevo Mundo. All interns and volunteers were only "accepted" into the program after the deposit was paid online, and they were forced to pay $300 as soon as arriving onsite at Finca Nuevo Mundo. The confirmation letter stated that the deposit would not be refunded in the case of "early termination," but there was nothing outlined about the fair terms of early termination. Nothing was stated regarding would happen to the $300 contribution upon early termination. Despite feeling financially imprisoned, our discomfort with Samuel and dissatisfaction with the program overwhelmed all other factors. When we decided to leave, Sam kept all of our deposits and contributions, and insisted that the volunteers pay for their food for the past two months. James tried to leave at the same time as the rest of the group, but Samuel said he had two days left before fulfilling his contract and receiving his deposit, even though he had already completed his agreed two months of the internship.

In the two months that the long-term volunteers/intern spent on at the farm, we saw two interns leave early and forfeit their deposit (only saving the $300 because they left after two days and delayed paying their monthly contribution), another intern stay at a nearby hostel for the last four days of her internship, and another volunteer leave after less than two weeks and forfeiting his deposit and contribution. Because the early terminations were a result of the unacceptable work and living environment created by Samuel, we believe that in total Samuel has unfairly held $2,400 from the deposits of 9 interns/volunteers and monthly contribution of 5 interns.

Comment by Melina Devoney on February 3, 2019 at 4:09pm

This report was written by a group of volunteers and interns from around the world who all met at Finca Nuevo Mundo, Guatemala January 2019 and left together on Jan 29, 2019. We felt obligated to write this report because we believe that, while the environmental projects at Finca Nuevo Mundo are commendable, it is an inappropriate environment for a volunteer/internship program.

Names and planned volunteer/internship dates are as follows:

Melina Devoney: Volunteer Internship Coordinator Nov 28, 2018 - Feb 28, 2019

Joyce Im: Kitchen Volunteer Nov 28, 2018 - Feb 28, 2019

James Morrison: Natural Building Intern Nov 27, 2018-Jan 27, 2019

Alexandre Ivanoff: Natural Building Intern Jan 16, 2019 - Feb 16, 2019

Christopher MacCrory: Natural Building Intern Jan 17, 2019 - Feb 17, 2019

Manuel Kusche: Natural Building Intern Jan 20, 2019 - Feb 26, 2019

Benjamin Papin: Natural Building Intern Jan 20, 2019 - Feb 26, 2019

Comment by shaul vitis on February 3, 2019 at 10:26am

hola wwoof latin america 

i already joined wwoof latin america . if i want to volunteer in ecuador do i have to join and pay them again ? 

thanks 

shaul   

Comment by WWOOF Latin America Manager on January 30, 2019 at 11:03pm

 

Hello Shaul,

Thanks for contacting us. I reviewed your report regarding your interest in Ecuador. 

In order to see the list you need to join Ecuador group. Please clik on Join on the top bar of our page and go to Ecuador.  There you will need to purchase your WWOOF Ecuador membership by clicking on the "Join WWOOF Ecuador" button which will appear in this page next to you name after your profile is approved. 

We have more than 50 farms waiting for you to be visited.

If you have any problems please let me know.

Best regards,

WWOOF LATAM

Comment by WWOOF Latin America Manager on January 30, 2019 at 10:59pm

Hello Molly,

Thanks for reporting this issue. The administrator of the farm left without noticing us. 

We have turned down this farm from our list.

Please let me know if there is something we can do to help you during your visit to Mexico.

Best regards,

WWOOF LATAM

Comment by Molly Delandsheer on January 28, 2019 at 5:14pm

Hello,

I am interested in working at the Kibbutz mentioned in the "Farm in Guanajuato" listing posted here: http://www.wwooflatinamerica.com/group/wwoofmexico/page/farm-in-gua...

I cannot find contact information on this page and am wondering if you can help me get in touch with the contact, Giselle Buchan. Any information is appreciated. 

Thanks!

Molly D.

Comment by shaul vitis on January 23, 2019 at 12:36pm

hola wwoof latin america .

last week i subscribed to your orgination in order to wwoof in ecuador and perhaps other countries .

i was promised to have an answer from you in 2 - 3 days .

i want to begin my search for the wright farm in ecuador in the next days please give me your answer .

thanks .

shaul 

Comment by Isabel Rumilla on January 23, 2019 at 12:22pm

I became a member last week, January 14th 2019, and I cannot see any of the memberships that I paid for, especially Costa Rica which is what I paid for.   Please assist.  Thanks, Isabel

Comment by PLISSONNEAU FABIENNE on January 22, 2019 at 11:05am

Hello,

I became an Ecuador wwoof member on January the 1st 2019 and paid the $15 membership but cannot visualise any membership number on my page/profile ??? On top of that, I cannot access to other farms' informations because I 'm unable to find my password..(my fault and I assume), but unfortunately, the  system does not let me change it !!! It does not recognize my 2 email adressess which appear clearly on my page : aucoeurdumarais@gmail.com, and, fabienne.plissonneau@laposte.net. Thanks in advance for your helpful responses.

Regards.

Fabienne Plissonneau

Ecuador WWOOF member since 01/01/19

Comment by Geert Klaassen on January 3, 2019 at 11:58am

Sincerely;

me logged in, me in Colombia.

my sister or cusin in law have paid the membership for me, but still cannot see the farm lists of Colombia

can that be resolved by you?

hope you can

othersise its paid and i cannot use it.

thanks

Kind Regards,

Geert Klaassen.  geert1224@hotmail.com

Comment by Tobias Wieczorek Tuari on January 3, 2019 at 10:50am

Hello,

I am interested in Guatemala, most for the ad "Maya Workshops" and wanted to contact, but neither the specified e-mail nor the website works...

best regards from East-Germany, Tobi

Comment by WWOOF Latin America Manager on December 20, 2018 at 11:03pm

Hello Daniel,

Due to security reasons all pictures need to be approved after you upload them. I wonder if this is the problem that you are reporting. If it is not and you still have problems I will kindly ask you to send them to me and I will upload them for you.

Thanks for contacting us

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